Student Grievance Committee

Preamble

The Yenepoya (Deemed to be University) is committed to fostering a student-centric environment that upholds the values of fairness, transparency, inclusivity, and mutual respect. The University acknowledges the importance of providing a structured and accessible mechanism through which students can voice their concerns without fear of discrimination, bias, or retaliation.

As per the guidelines of Based on the guidelines from the University Grants Commission (UGC) and other statutory bodies, Student Grievance Redressal Mechanism is established by the University to ensure that all students—across the University and its constituent units—have the right to be heard and to seek redressal of their grievances in a timely and impartial manner.

Objectives:

• Promote a safe, supportive, and responsive academic and administrative environment;
• Encourage open communication between students and the institution;
• Resolve grievances effectively and at the earliest possible stage;
• Strengthen accountability and service delivery within the institution;
• Uphold the dignity and welfare of students at all levels.

Scope of the Grievance Redressal Committee

Redressal of the student grievances seeking admission to the institutions are categorized under the following sections: (Refer to University Grants Commission (Redressal of Grievances of Students) Regulations, 2023 for further details)

• Admissions and Fees
• Financial Aid and Scholarships
• Academic and Examination Issues
• Equity and Student Rights
• Institutional Accountability

The College Grievance Redressal Committee is responsible for the following:

• Considering and resolving grievances registered by students, ensuring accuracy, fairness, and confidentiality at all times.
• Maintaining proper documentation of all addressed grievances.
• Submitting periodic reports on grievance redressal to the University.

The University Student Grievance Redressal Committee shall:

• Handle grievances referred by the respective College Grievance Redressal Committees.
• Hear appeals from students regarding the actions taken by the College Committee.

Procedure for Handling Student Grievances

1. Step 1: Reporting of Grievances
2. Step 2: Enquiry and Reporting
3. Step 3: Submission of Reports to University
4. Step 4: Referral of unresolved cases
5. Step 5: Proceedings at University Level

This efficient grievance redressal mechanism of Yenepoya (Deemed to be University) affirms its commitment to treating all grievances seriously and addressing them with empathy, discretion, and procedural fairness. Through this policy, the institution strives to enhance student satisfaction, trust, and academic excellence across all its constituent units.

References:

https://www.ugc.gov.in/pdfnews/4675881_Regulation.pdf